Effective Date: September 15, 2025

At Enlab Tech, we strive to provide transparent and fair payment terms to ensure a smooth collaboration with our clients. This Payment Policy outlines the payment processes, methods, schedules, and related terms for our services, including but not limited to custom web development, e-commerce solutions, workflow automation (n8n), SEO, analytics, hosting, VPN services, and custom support. By engaging with us, you agree to adhere to this policy.

1. General Payment Terms

  • Service Fees: Fees for services are outlined in the customized project proposal or service agreement provided to you. These fees are based on the scope, complexity, and requirements of the project (e.g., WordPress development, Shopify store setup, n8n automation).
  • Currency: All payments are processed in USD unless otherwise agreed in writing. For international clients, currency conversion fees may apply, as determined by your payment provider.
  • Invoicing: Invoices are sent electronically to the email address provided (or via other agreed channels). You are responsible for providing accurate billing information.
  • Taxes: Fees are exclusive of applicable taxes (e.g., VAT, sales tax). You are responsible for any taxes required by your jurisdiction unless otherwise specified.

2. Payment Methods

We accept payments through the following methods:

  • Bank Transfer: Wire transfers to our designated bank account, details of which will be provided in the invoice.
  • Credit/Debit Card: Processed via secure third-party payment gateways (e.g., Stripe, PayPal).
  • Online Payment Platforms: ACH Transfer, Wise, Payoneer or other platforms as agreed in the project proposal.
  • Other Methods: Alternative methods may be accommodated upon request, subject to mutual agreement.

All transactions are processed securely, and we use encryption (e.g., SSL/TLS) to protect your payment information.

3. Payment Schedules

Payment schedules are tailored to each project and outlined in the project proposal. Common schedules include:

  • Upfront Payment: A deposit (typically 30–50% of the total fee) is required before work begins, especially for custom development or large projects.
  • Milestone-Based Payments: Payments tied to project milestones (e.g., design approval, development completion, launch). Milestones and amounts are specified in the proposal.
  • Completion Payment: Final payment due upon project delivery or within a specified period (e.g., 7 days) after completion.
  • Subscription-Based Services: For ongoing services (e.g., hosting, maintenance, SEO), payments are billed monthly, quarterly, or annually, as agreed.
  • Retainer Fees: For custom support or ongoing consulting, retainer fees may be required upfront on a monthly or project basis.

4. Late Payments

  • Due Dates: Payments are due as specified in the invoice (typically within 7–14 days from issuance).
  • Late Fees: Overdue payments may incur a late fee of 1.5% per month (or the maximum allowed by law) on the outstanding balance.
  • Service Suspension: For overdue accounts, we reserve the right to suspend services (e.g., hosting, VPN, support) until payment is received. We will provide written notice before suspension.
  • Collection Costs: You are responsible for any costs incurred in collecting overdue payments, including reasonable legal or collection agency fees.

5. Refunds and Cancellations

  • Non-Refundable Work: Fees for completed work (e.g., delivered websites, plugins, or automation workflows) are non-refundable.
  • Partial Refunds: For projects canceled before completion, partial refunds may be issued at our discretion, based on work completed and expenses incurred.
  • Cancellation Process: To cancel a project, you must provide written notice to info@enlab.net. We will confirm the cancellation and any applicable fees or refunds within 5 business days.
  • Subscription Cancellations: For recurring services (e.g., hosting, maintenance), cancellations require 30 days’ written notice. No refunds are issued for partial billing periods.

6. Payment Disputes

If you dispute an invoice or charge, please contact us within 7 days of receiving the invoice at info@enlab.net or +880-9658002596. We will work with you to resolve the issue promptly. Disputes do not exempt you from paying undisputed portions of the invoice by the due date.

7. Third-Party Payment Services

Some services (e.g., payment gateways for e-commerce, hosting providers) may involve third-party platforms (e.g., Stripe, PayPal, AWS). You are responsible for complying with their terms and any associated fees. Enlab Tech is not liable for issues arising from third-party payment platforms.

8. Changes to Payment Policy

We may update this Payment Policy to reflect changes in our services or legal requirements. Updates will be posted on www.enlab.net with the effective date. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

For questions, payment concerns, or to request billing details, contact us at:
📧 Email: info@enlab.net
☎️ Helpline: +880-9658002596
📍 Address: Enlab Tech, Dhaka, Bangladesh

Enlab Tech
Dhaka, Bangladesh
www.enlab.net
Last Updated: September 15, 2025